Knit Studio (hereinafter referred to as “Company)”) operates and provides a website named ‘knitstudio.ca’ (“Website”) for computers, mobiles or similar devices.
The terms “we”, “us”, and “our” refer to the Company and “you”, and “your” refers to a registered user or a guest visitor of the Website.
When you are accessing, using or gaining access to any information, services or products offered by the Company as a registered user, or a guest visiting our Website, we respect your privacy and are committed to protecting it by using technology that gives you the most powerful and safe online experience. To retain your confidence and trust concerning the information we collect about you, we maintain strict confidentiality and the data collected by us is only used to serve you better and to improve your overall experience.
We commit to protecting your privacy and hence our Personal Information and Information handling practices are continually reviewed to ensure compliance with the applicable privacy laws and regulations.
INFORMATION WE COLLECT
We use a third-party server to host our Website. Our Website server automatically logs the IP address you use to access our Website as well as other information about your visits such as the pages accessed, information requested, the date and time of the request, the source of your access to our Website (for instance the website or URL (link) which referred you to our Website), and your browser version and operating system).
Our third-party hosting service provider stores server logs to ensure network and IT security so that the server and Website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyberattacks, by detecting unusual or suspicious activity. Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our Website server provider to make any attempt to identify you from the information collected via server logs.
To use services offered on our Website, you will provide us with your name, age, contact number, email address, billing address, shipping address, etc. (“Personal Information”) and such other information which is collected from you, when you access or use the services through the Website, or interact with the Company through email, text and other modes of communications whether as a registered user or otherwise (“Information”). Personal information distinctively refers to you, such as your name, address, financial details, contact details, residence, etc. To use and access the Website, you are required to provide a valid email address at the time of registration which may be used as your username and will represent your identity on the Website. Any Personal Information may only be retrieved by providing the correct username and password linked to your account.
The Website registration form may require you to provide us with your contact details (like your name, and e-mail address), and demographic information (like pin code, and address). We use the Personal Information and Information that you provide us for purposes such as opening your account, processing your transactions, responding to your requests, and communicating with you. Profile data is used to tailor your experience with the Website, showing you the contents that we think you might be interested in, and displaying them according to your preferences.
You hereby give your consent to receive marketing communications from us with our products and services by subscribing to our newsletters. We will send you marketing communications about our products and services. To enable us to send you newsletters or marketing communications, about offers on our products and services, we collect your email address and device OS and country code. This information is stored with our third-party mail service provider as well as our hosting server. If you do not wish to receive newsletters or marketing communications, please click on the ‘unsubscribe’ mentioned below such communication. We will stop sending any newsletters or marketing communication. Please allow seven (7) business days to process your request.
We collect, use and disclose only such Personal Information and Other Information that we consider necessary for: (a) efficient and safe provision of services through our Website; (b) communication and updation of account and our service related information; (c) Quality customer care services; (d) Taking necessary fraud and money laundering prevention measures, and compliance with the highest security standards; (e) Providing information on services, updates, and promotions that we believe would be of your interest; and (f) compliance with applicable laws. We use Personal Information and other Information collected from you solely for the aforesaid purposes and we do not use, exchange or share information collected from you for any commercial or financial benefit to us. We use Personal Information and other Information along with a stream of algorithms for tailoring and customising content or design of the Website for your interests/ needs/ requirements. We collect and store your search details on the Website, including your search history, the usage of the Website and its features and the time for which you have used the Website.
You are under no obligation to provide any Personal Information or Information requested by us and you can withhold any Personal Information or Information as you may choose, but in such a case we may not be able to provide you with all the services as this will depend on the kind of information withheld. To the extent possible, we provide you with the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature of our Website and may opt-out at any time by accessing our online unsubscribe form. Please allow seven (7) business days to process your request.
MANNER IN WHICH WE COLLECT INFORMATION
Within our Website, you may be asked to provide Personal Information about yourself. We will collect Personal Information only when you voluntarily provide it. Be assured that the Personal Information you provide remains strictly confidential and will be used or disclosed only for the purposes for which it was collected and will not be used or disclosed for any other reason unless you have given us consent to do so. We collect Personal Information when you register yourself with us to use the Website and/or place an order and/ or avail of our services or communicate with us. We also receive and store certain types of Information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of Information when your web browser accesses our services. We may also receive/store Information about your location and your electronic/mobile device, including a unique identifier for your device. We may use this information for internal analysis and provide you with location-based services, such as advertising, search results, and other personalised content. To avail of our location-enabled services, we rely on IP address-based lookup which does not provide the exact location but only contains the country code, state code and zip code. This information is recorded to customise the Website with location-based information.
We may collect Information about you from other sources also, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. We will only retain Personal Information and such other Information as long as necessary for the fulfilment of such purposes and to meet legal requirements and compliances.
We believe that by collecting your Personal Information and Information, we will be able to provide you with a personalised service experience and assist our team in efficiently reaching you. Access to Personal Information and Other Information is restricted to our employees who need to know such information in connection with our Services and are bound by confidentiality obligations.
It will be presumed that payment is made out of your bank account/credit card/debit card through the payment gateway and not from a third-party account and once the payment is made, we shall not be liable to refund the payment made by you, for any reason whatsoever. Payment and other terms of the payment gateway shall be read and understood by you, before commencing any transaction with us. Please note the moment you opt for the payment gateway services you will be transferred to the application/website of the payment gateway service provider and we will not be liable for any activities/ transactions entered between you and the payment gateway service provider.
When you interact with our Website, cookies may collect information such as IP address, preferences, browsed products, cart identification, country code, etc., which helps us in improving user experience. If you refuse to accept cookies, you may not be able to use our Website. We use third-party cookies and your Personal Information is dealt with by their privacy policies. By using the Website, you are authorizing us to gather, parse, and retain data related to the provision of our Service.
USER PROFILE ON THE WEBSITE
We will keep your Personal Information in our possession accurate, complete, current and relevant, based on the most recent information made available to us. If you have provided any Personal Information or Information about yourself and would like to modify them, you may do so at any time by signing in and changing your profile settings and information. You can also email us at firstname.lastname@example.org. You agree that the Company will not be liable directly, indirectly, incidentally or consequentially for any damages or liability as a result of disclosing Personal Information or other information through your account including your profile with any third party for the fulfilment of services.
We post customer testimonials and reviews on our Website which may contain Personal Information. We do obtain the customer’s consent via email before posting the testimonial to post their name along with their testimonial. When a customer chooses to post a review of a product, we ask for a nickname and location. If you would like to request to have your testimonial or review removed from our Website you may email us at email@example.com we make efforts to keep such testimonials or reviews or pictures secure, however, we cannot guarantee cent per cent security for such testimonial reviews or pictures and such testimonials can be misused by third parties. We use a third-party email provider to store emails you send us. You agree and confirm that such testimonials and reviews shall be our property.
PROTECTION OF YOUR DATA AND INFORMATION
The privacy and protection of your Personal Information and the Information provided to us are of vital importance. We ensure the security and confidentiality of any Personal Information and Information you share with us. Any personally identifiable information obtained by us shall not be used or shared other than for the purpose to which you consent.
In addition, we encourage you to observe safe computing practices. It is your responsibility to keep confidential the user id and password that you use to register with us and not share them with anyone. If you believe that your user id and password have been compromised, you can change them by editing your profile on the Website or by contacting our customer care.
We do not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to us for necessary action.
DISCLOSURE OF USER INFORMATION
We will retain your Personal Information as long as necessary to fulfil the purpose for which it was collected and also to comply with the requirements of applicable laws. We will not deliberately disclose your personally identifiable information to any unauthorized third person, save and except such information shall be disclosed in good faith and for law for the time being in force or to protect our rights and property. You agree and confirm we can share your Personal Information with our third-party vendors/ service providers such as your body measurement as provided by you for alteration purposes, and your shipping address to courier companies, etc., if need be.
From time to time, we enter into agreements with other companies to provide services to us or to make services available to you. Under these agreements, these companies may receive your Personal Information and other Information, but we would endeavour to ensure that they must safeguard such information, and only use it for those purposes that we specify. We use some third party service providers necessary for the provision of services and to run our business or to assist us in running our business who process your Personal Information and other Information for us on our behalf such as email providers, IT service providers, Web developers, and hosting service providers. Your Personal Information and Other Information will be shared with these service providers only where necessary to enable us to provide our services and to run our business.
We may share your Personal Information with any person or entity if we have your consent to do so.
LIMITATIONS ON INFORMATION SHARING
You may prevent us from sharing the Personal Information and Other Information we have collected about you with non-affiliated third parties in certain circumstances. You may not limit the sharing of such information to provide our services, our business and marketing purposes, etc. Your Personal Information and Information shall only be used for the purpose it is collected. You will have an option to withdraw consent to share the Personal Information and/ or Information. However, such intimation shall be required in writing. You may withdraw consent by writing to us at firstname.lastname@example.org. Upon receipt of your written request to withdraw your consent, the consequences of withdrawal will be communicated to you and, upon your agreement, your withdrawal request will be processed. We may stop our services in case the same is required under the applicable laws.
Under the law, you may opt out of our sharing of the Personal Information that we have obtained with third parties but you may not opt-out of our sharing of information that we collect relating to your transactions and experiences. You may also opt out of sharing your Personal Information with affiliates and non-affiliates so that they cannot market to you.
GUIDELINES FOR CHILDREN
Our Website is directed to be used by adults (above 18 years of age) only. If you are not an adult, while you may look at our Website you should not make a purchase, register, or submit Personal Information to us. We or our associates /affiliates do not knowingly collect information from minors. The Website:
LINKS TO OTHER WEBSITES
We are committed to protecting your Personal Information and other Information that you provide or that we may collect from time to time. However, we do not promise and affirm that you’re Personal Information and other Information will always remain safe. As a user, you understand and agree that you assume all responsibility and risk for your use of the Website, the internet and the information or documents you post (such as testimonials) or access through the Website and for your conduct on and off the Website.
The Website has developed policies and procedures to respond to individual complaints and queries relating to privacy. We will investigate and attempt to resolve/respond to all complaints/queries. We will respond to your inquiry within thirty (30) days. Please be advised that there may be a reasonable cost associated with your request.